Privacy Policy
1. Introduction
Stopping Repossession (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you visit our website, submit an enquiry, or contact us for assistance in relation to repossession, eviction or mortgage matters.
The data controller responsible for your personal information is Stopping Repossession, registered at 4th Floor 45 Fitzroy Street, Silverstream House, London, England, W1T 6EB. You can contact us at info@stoppingrepossession.co.uk or 0800 999 1555.
2. Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, telephone number, postcode and details relating to your mortgage, eviction or court proceedings. You may also provide copies of court documents, lender correspondence or financial information where relevant to your enquiry.
When you use our website, we may automatically collect certain technical information such as your IP address, browser type, device information and website usage data.
3. How We Use Your Information
We use your personal data to respond to enquiries, assess your situation, communicate with you, prepare documentation where instructed, and provide guidance or support services. We may also use your information to maintain website security, improve functionality and comply with legal obligations.
We do not sell, rent or trade your personal information to third parties.
4. Lawful Basis for Processing
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our lawful bases include consent (where you submit an enquiry), legitimate interests (to respond and provide services), contractual necessity (where services are formally engaged), and legal obligation (where required by law). You may withdraw your consent at any time by contacting us.
5. Sharing Your Information
We may share your information where necessary with courts, lenders (with your authority), professional advisers, or trusted service providers who support our systems and website operations. All third parties are required to handle your data securely and confidentially.
6. Data Security & Retention
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss or disclosure. Your information is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal and regulatory requirements.
7. Your Rights
Under UK data protection law, you have the right to request access to your personal data, request correction of inaccurate information, request deletion where appropriate, restrict or object to processing in certain circumstances, and withdraw consent.
If you are dissatisfied with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.
8. Change to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.